Media Library
- Add photos, videos, recordings, and files
- Give each media item a date, people, and places
- Find anything again with search and filters
Help Center
Help for the keeper of the archive.
Find answers about your media, collections, timelines, slideshows, and account — or reach a real person whenever you need one.
Browse by topic
Where do you need a hand?
Collections & Timelines
- Group related media into collections
- See your story unfold along a timeline
- Move media between collections safely
Slideshows & Sharing
- Turn collections into playable slideshows
- Choose what is shared and what stays private
- Save slideshows to revisit whenever you like
Account & Billing
- Update your email, password, and profile
- Manage your shared Dayzy subscription
- Export or request deletion of your data
How support works
Three careful steps.
Tell us what happened
Use the form below with your account email and a short description. Screenshots and device details help.
We read every message
A real person reviews your request and replies by email, usually within one business day.
We follow through
If something needs fixing, we keep you updated until it is resolved — carefully and completely.
Contact Support
Send us a message.
We reply by email, usually within one business day.
FAQ
Common questions, kept simple.
Who can see my media?
Only you, unless you choose to share a slideshow. Your archive is private by default — media, collections, and timelines belong to your account alone.
What kinds of media can I keep in Timeless?
Photos, videos, audio recordings, and documents. Each media item can carry a date, people, places, and a caption so it stays easy to find.
What is a collection?
A collection is a home for related media — a person, a season, a trip, a lifetime. Media can live in more than one collection.
How do timelines work?
Timeless arranges dated media and memories along a timeline automatically, so you can walk through your story year by year.
Can I download my archive?
Yes. You can export an index of your archive from the dashboard, and request a full data export from Account Settings at any time.
How does the free trial work?
New accounts start with a 30-day Dayzy Personal trial. Add payment before the trial ends to keep everything active — nothing is deleted if you pause.
How do I cancel or change my plan?
Open Subscriptions in your settings. You can switch plans or cancel at any time, and your access continues through the current billing period.
How do I reach a person?
Use the contact form on this page or email support@mydayzy.com. We answer every message.